“It’s just awful customer service when it’s their fault that your luggage is lost in the first place.”Īn Aer Lingus spokesperson said: “Regrettably, in this instance we have been unable to locate Ms Crawford’s baggage and we have sincerely apologized for the inconvenience caused. “I’ve had to fight for this compensation. I won’t get a penny back for having to spend £ 300 on emergency clothes and toiletries. “This week they confirmed they would compensate me but it’s capped at £ 1,387. “I spent hours going through my old bank statements trying to find all my items. “I received one email telling me they’d only reimburse half of my case contents if I provided receipts or itemised bank statements. I left my phone number numerous times but I never heard anything. There was no one to call or email, everything is just done through a form. “It’s completely unreasonable to ask customers to provide that. Lindsay said: “They were refusing to compensate me without any receipts. When Lindsay arrived back in Edinburgh, she submitted a claim, but Aer Lingus said they would need proof of purchase. It never did turn up so I had to spend a lot of money getting clothes, underwear, toiletries as I had nothing. They were saying they’d found my luggage and then the next minute they were still tracing it. “When we got to the hotel I received confusing calls. “There was only a computer system there to make a claim and when I eventually managed to find someone, the representative’s reply was,‘ just go to Primark ’. “When I arrived in Dublin with my boyfriend Andrew, I was told my suitcase wasn’t there. Lindsay added: “I have been going through hell with Aer Lingus. READ MORE: Irish holidaymakers told to ‘exercise a high degree of caution’ in Spain, Portugal and more over June, July and AugustĪer Lingus confirmed this week they will pay out but Lindsay said the amount does not cover her entire costs including the £ 300 she spent on emergency supplies. She has spent more than three months trying to get compensation to replace her items worth € 1,850. Nous pouvons vous informer sur les droits des passagers aériens et disposons des ressources nécessaires pour vous aider à demander une indemnisation pouvant attendre 600 par passager. The 38-year-old claims when she arrived in Dublin and was informed her baggage was missing, an Aer Lingus employee told her “just go to Primark”. Si vous pensez avoir droit à une indemnité de retard ou d’annulation de la part de la compagnie Aer Lingus, vous êtes au bon endroit. Lindsay Crawford had to fork out € 350 on emergency clothes and supplies when her suitcase went astray during a holiday from Edinburgh to Ireland on March 11. An Aer Lingus passenger said she was put “through hell” trying to get compensation from the airline after they lost her luggage on a trip to Dublin.
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